Shipping Policy

Shipping Policy for Live Discus Consignment

We offer free delivery for all online orders if ordered along with the Discus fish purchase orders (excludes external filters, lights & soil). (Regular courier charges for online orders will be Rs. 50-100 all over India based on the destination location pincode). Courier facility is not available to Ladakh, Andaman and Lakshadweep islands where our Logistics courier partner do not supply. Please be noted that only items from our online store can be door delivered by courier partner and not fishes. Fishes, if ordered shall be collected from the respective parcel office connected through our Logistics service (operated by bus or cargo) nearest to your location. We do arrange Porter, Dunzo, Wefast or Swiggy pick-up from Logistics operator office to your home location with added costs, provided such delivery services are available in your location. Shipment by train or flight shall be collected by you, by arranging the agents from the nearest terminal.

Shipping Terms

We are expertise in packing and shipment for years with zero mortality rate. Aqua Discus shipment is packed to last up to 120 hours before opening, if it remains sealed. Watch unboxing videos made by our reputed clients across India. We use both branded Carton and Thermocol boxes for the shipment based on the orders from your end. When you receive your box from our end, avoid keeping it from direct sunlight. Request you to record a video clip during unboxing fishes if something goes bad DOA(Death On Arrival) and send the clip back to us to claim 100% refund or replacement for the same. (It is to be noted that we have achieved 0% mortality rate in outstation shipments counting to 800+ for the last 8 years).

We process our Logistics by bus, train and flight based on the destination of the customers’ location and their preference. Discus shipments will be sent collectively on a scheduled day by clubbing other client orders to keep the shipment charges minimum. We expect the same co-operation from our clients. There will be additional charges on the shipment upon any special request from the customers.

Shipping fees for Retail orders

States Shipping Cost by Bus and Train(in Rupees)
Tamil Nadu 350
Pondicherry 350
Karnataka 350
Karnataka (North Zone) 600
Kerala 350
Gujarat 800
Andhra Pradesh 550
Telengana 550
Maharashtra 1000
Uttar Pradesh 1000
West Bengal 1000
New Delhi 1500
Assam 1500
Chhattisgarh 1500

Shipping cost by flight depends upon the customer’s request and the place of destination from Coimbatore terminus. If your location is not available in the above list, please get it touch with us at +91 98945 13133 to verify feasibility of supplying live stocks to your location. We process offline orders to such destination locations in case if the shipment can be arranged through other means of transport.

Order Confirmation and Tracking

Once your order is confirmed with us, you will get a callback support assistance from our side to get yourself prepared for Discus Keeping before you receive the Aqua Discus shipment. You will be informed upfront about the parcel status, mode of transport and other details once your order is prepared for shipping by our Logistics team. For transportation by bus or roadways, you will receive an automated message from our Logistics sector to the billed mobile number that contains pick up address and other contact details. For train and flight mode of shipments, it will be the responsibility of the clients, to track the shipment details in appropriate websites provided with the invoice bill number for easier operation. Please get in touch with us for any assistance in this regard post shipment. We will be caring you until the shipment reaches you safely and post the shipment as well!

Terms and Conditions

Please be noted that orders once cleared with payment from clients cannot be modified or cancelled. In the event of orders with wrong/incorrect location, please speak to our Customer Care support. Charges of 5% from the billed amount from the payment gateway will be deducted, and refunded back on such orders upon request. Refund process will take 4 to 5 business working days from the date of refund initiated.

 

Please call our Customer Care support +91 98945 13133 if you have any queries related to Discus shipment to your location before proceeding to payment. We process offline orders to such destination locations in case if the shipment can be arranged through other means of transport. 

 

For the fishes and products purchased at our Outlets, it will be authoritative decision taken by our Outlet owner at the respective location with the Customer. The prices mentioned in the website are for Online orders only and it may vary slightly with our Outlets due to the charges involved in transit.

Shipping Policy for Online orders through Website

Shipment processing time

All online orders will be door delivered across India. Regular courier charges for online orders will be Rs. 40-100 all over India based on the destination location pincode. Courier facility is not available to Ladakh, Andaman and Lakshadweep islands where our Logistics courier partner do not supply. Orders will be processed for packing and dispatched within the same business working day or the next business working day. Most orders are shipped on the same business day if the order is placed before 12 PM. Orders are not shipped or delivered on Sundays or national holidays. Orders will be delivered within 1-5 business days based on your location. For rural areas, the delivery may take more time. If there is a significant delay in shipping your order, we will contact you via registered email or mobile number. We ship through Bluedart, Ekart Logistics, Delhivery, Xpressbees, FedEx, DTDC, IndiaPost etc. based on the destination location of the order to ensure faster processing.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation as SMS text message or Whatsapp to your registered mobile number and to your registered e-mail once the order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours. Thus you will be able to know the status of your order, where your order exactly is, until it reaches your door step for delivery.

Returns, Refunds, Damages & Warranty Claim

In the event of order cancellation, please speak to our Customer Care support at +91 98945 13133. Charges of 5% from the billed amount will be deducted, and refunded back on such orders upon request. Refund process will take 4 to 5 business working days from the date of refund initiated. If you have received your order in damaged state, please contact our team within 24 hours and share a video of the damaged goods for return and replacement. For filters, lights and heaters, warranty claim is applicable as mentioned in the respective product pages.

 

Please save all packaging materials and damaged goods before filing a claim.